Shipping Policy

1. Order Processing Time

• All orders are processed and packed within 1-3 business days after placement (excluding weekends and holidays). Please note that this refers to the preparation time before the order leaves our warehouse and does not include actual shipping time.

2. Shipping Areas & Carriers

• We currently ship to 10+ countries worldwide, including the U.S., Canada, Singapore, Malaysia, the U.K., Australia, and New Zealand and more. A tracking number and carrier details will be provided once your order is shipped.

3. Shipping Options & Costs

4. Order Tracking

• Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to check the status of your delivery on the carrier’s official website.

5. Shipping Delays

• Delays may occur due to public holidays, weather conditions, customs clearance, or other circumstances beyond our control. While we cannot be held responsible for these delays, we will work with the shipping carrier to ensure your package is delivered as quickly as possible.

Return & Exchange Policy

1. Return Window

• We offer a 30-day return policy from the date of delivery for unworn, undamaged items in their original condition, including all tags and packaging (e.g., jewelry box, pouch).

2. Return Conditions

• Accepted reasons:

  • No reason needed (provided the above conditions are met).
  • Items with quality issues or manufacturing defects.

  • Items that significantly differ from the product description.
    

• Not accepted:

  • Damage due to personal misuse (e.g., broken chains from pulling, discoloration from chemicals).

  • Customized items or intimate products like earrings (for hygiene reasons, unless defective).

  • Final sale items (clearly marked "Sale").

  • Lost or damaged free gifts.

3. Return Process

• Step 1: Contact Us

  • Before returning any item, please email us at support@annelarstore.com with your order number and reason for return.

• Step 2: Authorization

  • We will review your request and notify you of approval. If eligible, you will receive a return address and Return Merchandise Authorization (RMA) number. Returns without an RMA may not be processed.

• Step 3: Ship the Item

  • Please ship the return using a tracked method and pack it securely. Retain the tracking number for your records. We are not responsible for returns lost or damaged during transit.

• Step 4: Refund Processing

  • Once received and inspected, your refund will be processed within 3-5 business days via the original payment method. Please note that the return shipping fees are non-refundable for non-defective returns.

4. Exchange Policy

• We currently prioritize returns and reorders. If you wish to exchange for a different style or size, we recommend returning the original item and placing a new order for the fastest service.

5. Refunds

• Refunds cover the product price only. Unless the return is due to a quality issue, original shipping costs are non-refundable.