Shipping Policy

Available delivery destinations and services are shown at checkout. If your location is not available, please contact us before placing an order.

Please refer to the preparation time stated on the product page or during checkout. Preparation time is separate from the carrier’s transit time.

Handmade, personalized, or assembled gift orders may have different preparation requirements. If you need an order for a particular date, contact us before purchasing.

Please review the delivery estimate provided for your destination and selected shipping service before completing your purchase.

Delivery estimates may be affected by customs processing, public holidays, weather, and local carrier conditions. An estimate is not a guaranteed arrival date unless a guaranteed service is expressly offered.

This does not limit any delivery rights you have under applicable law.

Available shipping services and their charges are displayed at checkout before you complete your purchase.

Any free-shipping promotion will state its eligibility requirements, including minimum spend, destination restrictions, or product exclusions.

When your order is dispatched, we will send a shipping update to the email address provided at checkout. If the selected delivery service includes tracking, the update will include the tracking details.

Tracking updates may take time to appear. If you cannot find your shipping update, check your spam folder or contact us with your order number.

Please check your delivery address and contact details before completing your purchase.

If you notice a mistake, contact us as soon as possible. We will check whether the order can still be updated. Changes may not be possible after the parcel has been handed to the carrier.

If a parcel is returned because of an address issue, contact us to discuss the available options. Any additional charges will be explained before you agree to a new delivery arrangement, subject to applicable law.

For international orders, review the duties and taxes information provided at checkout. Whether import charges are collected at checkout depends on the destination and shipping arrangement.

Where charges are not collected at checkout, additional amounts may be assessed by the destination authorities or carrier. Please contact us before ordering if you need clarification.

Any applicable charges remain subject to our pre-purchase disclosures and applicable law.

If your order is taking longer than expected, arrives damaged, or is marked delivered but cannot be located, contact us with your order number and a description of the issue.

We will review the delivery details and work with the carrier where appropriate to determine the next steps.

For damaged parcels, please keep the item and packaging while the issue is reviewed. Photos can help us understand what happened, where reasonably available.

Nothing in this policy excludes our responsibilities or limits your mandatory consumer rights.