Warranty Policy

This policy applies to product enquiries concerning items purchased from Annelar, including jewelry, accessories, pet accessories, handmade items, and home objects.

If an item is faulty, does not match its description, or does not meet applicable legal requirements, contact us so we can review the issue and provide the appropriate remedy.

Any additional commercial warranty offered for a particular product will be stated separately. This page does not create a blanket lifetime warranty or a fixed voluntary warranty period for the entire collection.

Please provide your order number or other reasonable proof of purchase, the product name, and a description of the issue and when you noticed it.

Clear photographs may help us understand what happened. We may request further information or an inspection where reasonable, without imposing requirements that conflict with your statutory rights.

Please keep the item while we review the issue. Contacting us promptly helps us assist you, but does not shorten any applicable legal claim period.

We will assess the issue against the product description, any specific promises made before purchase, the circumstances, and applicable law.

Depending on your rights and the nature of the issue, an appropriate remedy may include repair, replacement, a price reduction, or a refund. We will not replace a remedy you are legally entitled to with store credit unless you agree.

Where applicable law requires a remedy to be provided without charge, we will cover the necessary costs, including eligible return shipping. Contact us before arranging a return so we can explain the process.

Normal wear, accidental damage, loss, or damage caused by use outside a product’s stated purpose is not automatically a manufacturing fault. The cause of a problem will be assessed rather than assumed.

Following the product’s specific care and use instructions helps you get the most from it. A missed care step or third-party alteration does not automatically remove every right; any effect on a claim will depend on its relevance to the problem and applicable law.

Where an issue is outside our legal obligations or any applicable commercial warranty, we can discuss whether any further assistance is available. Repairs or replacement parts are not guaranteed for every product.

Please refer to the specific product listing for materials, finishes, measurements, and care instructions. Our collection includes different materials and constructions; not every product or component is made from 925 silver.

Any disclosed natural or handmade variation will be assessed against the listing and whether it showed the exact piece or a representative example.

Natural variation or changes in appearance are not a blanket reason to reject a claim. An incorrect material, undisclosed issue, premature failure, or item that does not match its description will be reviewed on its merits.

Use each item only for the purpose described on its product page. Do not assume decorative pet accessories are suitable for restraint or leash attachment unless expressly stated.

For home objects and drinkware, follow the item-specific instructions for cleaning, heat exposure, and dishwasher or microwave use.

If an item appears unsafe or damaged, stop using it and contact us. Stated usage limitations do not excuse a product that fails to meet applicable safety or conformity requirements.

Items selected for a gift box remain subject to the applicable product rights. Combining standard products into a gift box does not remove those rights.

Personalized and handmade items can also be subject to claims if faulty or not as described. Any change-of-mind return restrictions are separate and are explained in our Return and Refund Policy.

If you received the item as a gift, contact us with any available order details so we can help identify the purchase. Do not send payment card details or passwords.

Cleaning, polishing, resizing, accidental-damage repairs, and replacement parts are not automatically included as free services unless expressly promised for your purchase.

If an optional paid service is available, we will explain the proposed work and charges before you agree. Necessary remedies under applicable consumer law are handled separately and will not be presented as optional paid services.

For a change-of-mind return, please read our Return and Refund Policy for the applicable conditions and process.

A change-of-mind return window does not determine or shorten the period in which you may have rights concerning faulty or non-conforming goods.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited.

Where EU consumer conformity rules apply, consumers generally benefit from at least a two-year legal guarantee from delivery, and national law may provide longer protection. Any additional commercial warranty is separate from, and does not reduce, that protection.

The legal protections, relevant time limits, and available remedies depend on the law applicable to your purchase. Where a provision of this policy conflicts with mandatory law, that law takes precedence.