Shipping policy

Shipping Policy

1. Order Processing Time

  • All orders are processed and packed within 1-3 business days after placement (excluding weekends and holidays). Please note that this refers to the preparation time before the order leaves our warehouse and does not include actual shipping time.

2. Shipping Areas & Carriers

  • We currently ship to 10+ countries worldwide, including the U.S., Canada, Singapore, Malaysia, the U.K., Australia, and New Zealand and more. A tracking number and carrier details will be provided once your order is shipped.

3. Shipping Time

Stage Estimated Timeframe Details & Scope
Order Processing Time  1-3 Business Days This covers the time required for order confirmation, quality check, careful packaging, and handover to our designated international carrier. Your tracking number may not be active during this period.
Standard Shipping Time  10-15 Business Days Applies to: USA, Canada, UK, Western Europe (e.g., France, Germany), Australia. This is the average transit time from the carrier receiving the package to final delivery.
Standard Shipping Time  15-25 Business Days Applies to: South America, Middle East, Africa, certain parts of Eastern Europe. Delivery times are longer due to complex logistical networks and customs handling.

 

Total Estimated Delivery Time = [Order Processing Time] + [Standard Shipping Time].  Example: 5 Business Days Processing + 15 Business Days Shipping = 20 Business Days Total Estimated Delivery.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to check the status of your delivery on the carrier’s official website.

  • Tracking information will typically update within 24 - 48 hours after the package is handed over to the carrier. Please allow this period for the status to change from "Pending" or "Label Created."

5. Shipping Delays

  • Delays may occur due to public holidays, weather conditions, customs clearance, or other circumstances beyond our control. While we cannot be held responsible for these delays, we will work with the shipping carrier to ensure your package is delivered as quickly as possible.

Address Accuracy

  • The customer is responsible for ensuring the accuracy of the shipping address. Orders shipped to an incorrectly provided address are not eligible for a refund.